Customer Service Agent

About Us BoomLions was built around a straightforward belief: brands become more memorable when people experience them through real interaction. Position Summary The Customer Service Agent will assist customers with questions, requests, and general service needs. This position is ideal for someone who enjoys helping people, listening carefully, and providing practical solutions. Responsibilities Assist customers with questions about products, services, and promotions Respond to routine service requests professionally Listen to customer concerns and provide appropriate assistance Follow up on customer requests when needed Record customer interactions and relevant feedback Assist customers during promotional activities Communicate customer needs to the appropriate team members Maintain a positive experience throughout each customer interaction Qualifications High school diploma or equivalent Strong verbal communication and active listening skills Friendly, patient, and dependable Customer-focused and professional Ability to remain organized while handling multiple requests Previous customer service, retail, hospitality, or related experience is helpful but not required Benefits Paid training Professional development opportunities Supportive team environment Opportunities for career advancement Customer service skill development Competitive compensation