Branch Manager

Job Description: The Branch Manager acts as the business owner for the operations of his/her assigned branch. This includes ultimate responsibility to staffing, customer satisfaction, revenue, and expenses. The Branch Manager assures that the branch is profitable and set-up for growth. Branch Managers are required to provide leadership and set an example to employees within their branch ensuring that all company business is conducted ethically and in-line with company mandated processes and goals. Principal Responsibilities Analyze financial and operational reports to understand cost and revenue results, identify the drivers and develop strategies to grow the business. Directly supervise Service Managers. This includes providing performance feedback, discipline, rewards, and performance evaluations. Indirectly responsible for Service technicians. The Branch Manager provides oversight for all interviewing, hiring, and training of branch employees within. Responsible for appropriate staffing. Partner with Technical team to determine training needs and ensure compliance with all regulations. Manage branch budget. Responsible for efficient service routes for all technicians. Actively participate in large commercial bids (SMART, walk-throughs, pricing, etc.) large commercial startups and any additional large jobs (bed bugs, birds, etc.) Provide hands on coaching, including ride-alongs, to Service Managers and Commercial Account Managers to demonstrate updated pest control techniques and identification of sales opportunities (i.e., up selling). Audit large accounts periodically. Identify and advocate for SMART solutions in commercial and residential accounts. Ensure that all safety procedures are followed, and incidents and accidents are appropriately reported and documented. Branch Managers will have responsibility for on the job safety results which include, but are not limited to Auto, Worker’s Compensation and Liability. Resolve escalated customer issues on large accounts. Available to respond to urgent customer’s concerns on a 24/7 basis. Maintain all necessary licenses for pest control operations and ensure that technicians are properly licensed to perform pest control operations. Responsible for maintaining local training records for all branch employees. Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and completing continuing education courses. Exemplify EPM standards including integrity, professional appearance, exceptional communication style, and consistent attendance, and expect the same from all. Other duties as assigned. Performance Skills Exceptional problem solving/decision making skills Ability to understand financial and operations data Exceptional verbal and written communication skills Strong time management, prioritization, and planning skills Ability to partner effectively across the organization and levels Strong organizational skills Ability to demonstrate flexibility when needed Provide effective ad hoc training Provide employee feedback that encourages engagement and professional growth Minimum Requirements 5+ years of management experience or a 4-year degree and 3 years of management experience. Experience managing 3+ people Holds a current driver’s license with an acceptable driving record Ability to tolerate a variety of environmental conditions, including but not limited to seasonal weather (extreme heat or cold), rain, damp and/or dusty locations. Ability to work between the hours of 7:30 am and 6:00 pm regularly. Extended hours may be required based on customer needs, particularly during our busy season (April through September). Exposure to the MS Office Suite (Excel, Word, PowerPoint, Outlook) Ability to complete basic calculations using company equipment.