Patient Relations Assistant/UKHC

Posting Details Job Title Patient Relations Assistant/UKHC Requisition Number RE56082 Working Title Patient Relations Assistant Department Name M3030:Cancer Clinic Services Work Location Lexington, KY Grade Level 06 Salary Range $16.20-24.82/hour Type of Position Staff Position Time Status Full-Time Required Education HS Click here for more information about equivalencies: https://hr.uky.edu/employment/working-uk/equivalencies Required Related Experience 3.5 yrs Required License/Registration/Certification None Physical Requirements The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures. Shift Days, 8:00 am-5:00 pm, Monday-Friday, and other days and hours as needed. Job Summary The Patient Relations Assistant is a first-line customer service representative for the Comprehensive Breast Care Center. This position will be responsible for respectfully acknowledging, greeting patients, and answering phones according to established guidelines. Other duties include: proactively identifying opportunities to provide a positive patient experience by anticipating patients’ needs (eg. provide directions/way finding), monitoring wait times for individual patients, communicating appropriate techniques such as “blameless apology” to manage patient wait time expectations. In addition, this position will be responsible for resolving patient complaints in an empathetic and timely manner, collaborating with teammates and leadership to prevent and resolve service failure process problems, and ensuring proficient patient registration. The Patient Relations Assistant also uses electronic tools to ensure patient insurance eligibility, and recognizes and provides initial resolution of errors in computer system. Skills / Knowledge / Abilities The ideal candidate will have extensive customer service experience and able to communicate in a calm and helpful manner during stressful and/or crisis situations. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously. Does this position have supervisory responsibilities? No Preferred Education/Experience High School diploma plus four or more years related experience preferred. Deadline to Apply 10/19/2026 Our University Community We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.