Supervisory Program Specialist

This position is assigned as the Supervisor, for Enrollment, Eligibility, and Registries (S,EE&R) within the Health Administration Service (HAS) of the Miami VA Healthcare System and serves as the Enrollment Coordinator for the HCS. The primary responsibility encompasses three key functions are: facilitating all administrative aspects of the enrollment process; health benefits eligibility determinations, and related aspects of health benefits administration. As the Enrollment Coordinator, the primary responsibilities encompass three key functions: facilitating all administrative aspects of the enrollment process, making health benefits eligibility determinations, and managing related aspects of health benefits administration. This includes ensuring the timely and accurate processing of enrollment applications, verifying and adjudicating eligibility for VA health care benefits, and serving as a subject matter expert and point of contact for enrollment and eligibility matters across MVAHS, its satellite clinics, Community Based Outpatient Clinics (CBOCs), and Community Outpatient Program, all in support of MVAHS's mission as a teaching hospital within VISN 8 (Sunshine Healthcare Network) providing comprehensive medical, surgical, and psychiatric care. Duties include but are not limited to: Responsible for programmatic oversite of the Enrollment Program and will be responsible for informing management and executive leadership of any problems or trends regarding enrollment issues and health benefits administration. Prepares verbal and written responses to inquiries and complaints of veterans and congressional staff regarding health care benefits. Serve as primary contact for deceased veterans' families who are applying for the veterans' benefits. Prepares reports and replies for the Chief of HAS and executive leadership in response to internal or externals requests for program information and data such as statistical data to the National Enrollment Program, VISN and/or National reports. Independently develop, administer, and maintain training materials on all aspects of eligibility. Assisting veterans, non-veterans and beneficiaries seeking multiple medical treatment benefits. Daily analyzing of benefit utilization and implementing extensive body of VA and DoD regulations, rules, policies, procedures and practices associated with inpatient/outpatient activities. Implement communication and education activities at the local level to disseminate enrollment and health benefits eligibility information Responsible for researching and verifying all deceased notices from Health Eligibility. Provides advisory and technical assistance in a compassionate manner. A one year supervisory probation period may be required for this position. Work Schedule: Monday • Friday • 8:00am • 4:30pm Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Supervisory Program Specialist/PD084530 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/12/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: Specialized Experience: Examples of specialized experience would typically include, but are not limited to: Screening, processing and assisting Veterans-non-Veterans and beneficiaries seeking multiple medical treatment benefits. Responsible for the Enrollment Program Processes and health benefits eligibility determinations. Prepares verbal and written responses to inquiries and complaints of veterans and congressional staff. Perform daily monitoring by formulating data validation activities and analysis reports. Collection, compilation, research, and/or tracking of data and program information. Implementing communication and education activities to disseminate enrollment and health benefits eligibility information. Identify developmental and training needs of employees. Evaluates work performance of subordinates. Coordinates inpatient/outpatient activities. Prepares and conducts public speaking presentations. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's degree or equivalent graduate degree; or, two full years of progressively higher level graduate education leading to such a degree; or, LL.B. or J.D. NOTE: Transcripts (unofficial/official) must be submitted with your application materials. Education cannot be credited without documentation. OR, Combination of Experience & Education: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and graduate-level education beyond 18 semester hours counting towards a master's degree. NOTE: Transcripts (unofficial/official) must be submitted with your application materials. Education cannot be credited without documentation. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.