Technical Support(Level 2)

Role Description : Provide second-level end user support for computer systems (software, hardware) and equipment (printer, plotter, and telecommunication devices). Trouble shoot problems and equipment repair and replacement. Provide support for on-site conference meetings (video conference, webmeeting) General Description : This individual will support all Gardena R&D engineers / end-users with their desktop / office OA support needs as well as provide daily support for Data Center and ITD Project hands-on support. Requirements/Must Have : Excellent work ethic and willingness to work on altered/non-standard schedules Strong hardware and software troubleshooting capabilities Good communication skills for interfacing with customers Experience dealing with mobility device deployments and support (primarily with iOS, however some Android/Windows Mobile as well) Must have experience on Mobile devices