Management and Program Analyst

This position is within the Lexington VA Health Care System, organizationally aligned under the Staff Development and Training Department at the Lexington VA Health Care System. Staff Development & Training (SD&T) provides education and training for clinical and non-clinical employees within the system using multiple educational methods to provide adult education and promote organizational, VISN-wide, and national VHA goals. Duties include, but may not be limited to the following: Collects and organizes facility feedback and operational data related to Staff Development and Training programs and services using established data-gathering methods. Performs basic trend and comparison analyses of participation, training activity, compliance information, and employee feedback to identify potential issues or improvement opportunities. Assists with evaluating educational programs by collecting course evaluations, participation information, and prepares preliminary findings for review by the Designated Learning Officer or supervisor. Identifies routine problems affecting educational delivery, including documentation, scheduling, participant compliance, equipment, workflow issues, and resolves them using established procedures or refers more complex matters for review. Assists with reviewing educational technology, equipment, and electronic tools by gathering user feedback, documenting identified problems, and preparing information for the Designated Learning Officer's consideration. Assists with developing and monitoring the Staff Development and Training training and travel budget by compiling historical spending information, current requests, projected needs, and supporting documentation. Tracks assigned training and travel expenditures using established financial reports, spreadsheets, and VA financial systems. Performs delegated contracting, purchasing, and control-point responsibilities after completing required training and receiving appropriate authorization. Assists the COR or serves as Contract Officers Representative, as delegated, by monitoring expenditures, maintaining procurement documentation, reviewing contractor performance, and ensuring compliance with Federal Acquisition Regulations, VA policies, and local procedures. Identifies apparent discrepancies in financial reports and supporting documents and coordinates with Fiscal Service or the appropriate service to obtain clarification and correction. Prepares draft budget status, spending trend, and forecasting reports for review by the Designated Learning Officer and assists with developing budget justifications and business-plan information. Assists with purchasing and procurement activities by maintaining required documentation, verifying required approvals and funding information, and applying established VA and local procedures. Drafts memorandums, reports, correspondence, meeting minutes, and presentation materials using established VA formats and departmental guidelines. Updates Staff Development and Training SOPs, forms, educational tools, and competency materials based on approved changes, supervisory direction, and current policy requirements. Prepares and revises brochures and course documentation using established accreditation, FAS, and continuing-education requirements and refers substantive or unusual issues for review. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday • Friday, 7:30am • 4:00pm Virtual: This is not a virtual position. Position Description/PD#: Management and Program Analyst/PD305710 and PD305770 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/30/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-9 position you must have served 52 weeks at the GS-7. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS-9 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Advanced working knowledge of primary care healthcare delivery processes, the mission and vision and core values of VHA, Medical Center policies and procedures, and VHA directives regulations as they relate to primary care functions. Analytical skills in applying and evaluative techniques to the identification, consideration, and resolution of issues or problems of a procedural or factual nature. Knowledge of PACT operations and components within a Primary Care setting at the start. Responsible for performing operations which use advanced knowledge of primary care systems and operations; data integrity, panel assignment/un-assignment rules and guidelines, panel sizes, formula of PACT capacity, and analytical project improvements. Knowledge of outpatient processing, medical record creation, content and format, workload data capture, encounter forms, scheduling, electronic wait lists, and primary care systems and applications. Knowledge and skill to perform various analytical tasks which will allow the incumbent to conduct comparative studies aimed at determining the effectiveness of primary care operations, work flows, systems, applications, management processes and/or policy, and the applicability of higher level directives to the activity. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed a Ph.D. or equivalent doctoral degree, or 2 full years of progressively higher-level graduate education leading to such a degree, or an LL.B. or J.D in a field related to this position. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond graduate level education (in excess of the first two years or 36 semester hours) and specialized experience to meet total experience requirements. GS-11 Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-09) in the normal line of progression for the occupation in the organization. Your experience must have equipped you with the particular knowledge, skills, and abilities to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled. Examples of Specialized Experience are: Knowledge and skill in applying analytical and evaluation methods to plan, coordinate, and evaluate complex programs. Knowledge and demonstration of adult learning principles to incorporate in all educational settings to create a safe learning environment conducive to growth and development of all participants and customers. Knowledge of requirements and processes related to records management and compliance per VA guidelines (RCS 10-1), VA Handbook 6300.2, and Management of Vitals Records Program. Knowledge and demonstration of key concepts of Lean Training, Quality Improvement practices. Mastery of a wide range or qualitative/quantitative, analytical and evaluative methods for development and management of administrative programs to assess and implementation of improvement for program effectiveness, and/or the improvement of complex management processes and systems. Knowledge of relationships with other programs and support functions with LVAHCS, and companies and organizations outside of the VA system, including federal programs and health care delivery systems. The incumbent demonstrates a comprehensive. Knowledge of LVAHCS administrative operations, functions, organization, missions, goals, and objectives. • added Literacy and trouble-shooting abilities in various software programs such as Microsoft Word, Excel, PowerPoint, Teams, OneNote, SharePoint, Publisher Ability to effectively and clearly communicate in professional manner with various populations ranging from Executive Leadership Team (ELT) to Veterans, all levels of staffing personnel, internal and external customers. Skills in oral and written communication to effectively interact with officials at all levels within and outside of the facility. Maintains tact and professionalism at all times. Knowledge of locating, identifying, and utilizing VHA directives, policies, and other governing documents Knowledge of fiscal procedures and techniques of data analytics, VA policies and procedures regarding budget and procurement. Or, GS-11 Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. (Transcripts must be submitted with application) Or; GS-11 Education/Experience Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience and education beyond graduate level education (in excess of the first two years or 36 semester hours) and specialized experience to meet total experience requirements. You will be rated on the following Competencies for this position: Accountability Analysis and Problem Solving Attention to Detail Customer Service Decision Making Financial Management Flexibility Integrity/Honesty Interpersonal Skills Learning Planning and Evaluating Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Written Communication Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Qualifications Section Continued in Education Section below... You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications Section, Continued.... Physical Requirements: The work is sedentary in nature. Manual dexterity is required in operation of a personal computer. The work sometimes requires walking, standing, bending, lifting or carrying light items such as paper, books and charts. Travel to facility CBOCs and divisions/sites of care is required to verify/validate rooms, staffing, and primary care setup on a periodic basis. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.