Customer Service Representative - Longview, WA

Description & Requirements Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate. As a Customer Service Representative (CSR), you will represent Smurfit Westrock to the customer and act as a critical liaison between the customer, sales, and operations teams. As CSR, you will receive and process routine customer orders, inquiries, and/or customer issues related to orders. You will also be responsible for maintaining the ongoing relationship with multiple customers and sales staff utilizing knowledge of products, logistics, production planning, and inventory management. How You Will Impact Smurfit Westrock Represent Smurfit Westrock values and deliver excellent service through each interaction. Record, organize, and process orders and/or inquiries received by telephone, email, and/or through personal customer contact. Run customized reports and share data with customers. Provide pricing, inventory availability and production schedule information to customers. Track order activity and alert appropriate staff of any potential delivery problems Partner with Quality Manager to resolve routine customer issues Suggest alternative products or services to meet customer needs when appropriate Serve as a connection between customers and sales staff to ensure responsiveness and customer satisfaction Track warehouse inventories and update customers on order status. Quickly and effectively resolve customer or production issues maintaining clear communication with customers on status and resolution. What You Need To Succeed High School diploma or G.E.D. Must have 5+ years of customer service-related work experience Previous experience in manufacturing industry is preferred Demonstrate a customer-oriented mindset and ability to operate with customers’ best interests in mind. Strong written and verbal communication skills to understand requests and problems, inform on status, and negotiate solutions. Ability to simplify and solve simple to complex issues with focus on root cause and quick solution development. Demonstrate collaboration and teaming skills across functions to resolve issues and achieve organizational goals. What We Offer Corporate culture based on integrity, respect, accountability, and excellence. Comprehensive training with numerous learning and development opportunities. An attractive salary reflecting skills, competencies, and potential. Benefits package includes medical, dental, vision, life insurance, 401k with match and more! A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. The salary range for this position is $34,500.00 - $57,500.00, depending on your role, level, and location. The range listed is also the expected pay for roles in Illinois and Colorado. The benefits for this role include short-term bonus incentive, health, dental and vision insurance, flexible spending accounts or health savings accounts, retirement savings plans, life and disability insurance programs, and paid sick leave as required by applicable state/local law, 15 days of paid vacation, and 11 days of paid holidays, subject to annual change. Your pay will be based on factors such as your skills, experience, and education. To learn more about this posting, please contact your recruiter during the hiring process. You may apply online at Smurfit Westrock External Careers and the application window is expected to close by 28-Feb-2027.