CUSTOMER SERVICE AGENT - SERVICE (2044 220) REMOTE/TAMPA

Customer Service Agent • Licensed 2044 or 220 Location: Fully Remote • Must live in the greater Tampa Bay area Pay: Depending upon skills and experience (Bilingual: Spanish/English) $45,000 - $65,000 yearly plus commission Cross-sell opportunities will be 10% of the agency earned commission paid quarterly Type: Direct hire Schedule: M-F, 8/8:30 AM • 5/5:30 PM Summary: This is a service focused role, not sales-focused. Job Description Provide exceptional customer service to new and existing Property & Casualty insurance clients, responding to inquiries by phone, email, and in person while supporting customer retention. Assist customers with personal and/or commercial insurance coverage, policy changes, renewals, payments, claims, and other policy-related questions. Identify new business opportunities through account rounding and cross-selling while helping customers understand available insurance products and coverage options. Resolve customer concerns promptly and professionally while maintaining accurate policy information and delivering a positive customer experience. Nice To Have Bachelor's degree or equivalent Bilingual: Spanish/English Requirements Must have (3)+ years of personal lines insurance experience Must have active FL 2044 or 220 Must be MS Office proficient including MS Excel Must have valid FL Driver's License High school diploma or equivalent Background check required Credit check required Drug screening required