Customer Service Agent - Page Field

About Us Page Field (FMY), an FAA-designated reliever airport, provides services to general and business aviation and accommodated more than 160,000 aircraft operations in 2025. Base Operations at Page Field is an award-winning, fixed-based operator and has been recognized for its customer service and facilities. Southwest Florida International Airport (RSW) is an award-winning, medium-hub commercial service airport that served more than a record-breaking 11.1 million passengers in 2025 and is one of the top 50 airports in the United States for passenger traffic. Fifteen airlines serve RSW with nonstop service to more than 70 markets, including Canada and Germany. The economic impact of the airport is $8.3 billion annually to the Southwest Florida region and more than 60,000 jobs. The Position The Lee County Port Authority, Base Operations at Page Field, is seeking a dedicated and detail-oriented individual to join our team as a Customer Service Agent. This isn't just a desk job, it's your opportunity to join a multiple award­ winning general aviation team in a fast-paced setting, directly interacting with flight crews, aircraft owners and passengers. This pivotal role holds a high level of responsibility that requires effectively managing competing priorities and the capacity to thrive in a fast-paced environment. Can you balance high-level customer interaction with precise technical responsibility? Do you pride yourself on providing an "attitude of service", while getting the job done? If you answered "yes", we invite you to apply today! The anticipated hourly starting rate for the ideal candidate is $19.31 Minimum Qualifications A valid Florida driver's license within 30 days of hire. High school diploma or general education degree (GED) A minimum of one year work experience in a related aviation or customer service experience preferred. Any combination of education and experience, which demonstrated the ability to perform duties effectively, may be substituted Excellent customer service skills, computer skills , and have the ability to effectively communicate with others at all times Must be able to prioritize job tasks that are occurring simultaneously in an extremely busy environment. Tasks include dealing with in-person customers, incoming & outgoing radio transmissions, phone calls and transaction processing Must be flexible to work varying shifts including days, evenings, weekends, and holidays as necessary. Schedule restrictions may apply during seasonal timeframes Must be adaptable and able to multi-task efficiently in a fast-paced environment Key Responsibilities Communicate effectively with flight crew, aircraft owners and passengers in the delivery of service requests Communicate with aircraft inflight via aviation band radio to coordinate arrival times and service needs Process sales transactions for the purchase of fuel and ancillary aircraft services, including ramp and hangar parking, ground power, lavatory and water service, catering and gift shop purchases Prearrange customer service requests for aircraft arrival and departure, hotel and rental car reservations, catering and miscellaneous transportation needs Coordinate the safe and expeditious transfer of customers and baggage through the terminal facility Interact with customers on a one-on-one basis, while conducting frequent reviews of terminal amenities and facilities Perform shift closeouts and balances; complete fuel reports and concierge request scheduling Other duties as assigned Emergency Response/Recovery Activities: Lee County Port Authority personnel are designated by tier levels and may be called upon to assist with an emergency or unforeseen event at any time. Employees may be called to fulfill duties that are outside their normal scope of work to assist in resuming airport operations and flight activities. Overview Of Benefits Please review full job description here Florida Retirement System (FRS) The Port Authority participates in the Florida Retirement System (FRS). Employees have the option of choosing between two retirement plans: FRS Pension Plan – traditional retirement plan that offers a guaranteed monthly benefit upon vesting requirements FRS Investment Plan – benefit is based on contributions made to the account and on investment performance. Both plans require eligible employees to contribute 3% per paycheck, while the employer contributes 13.59% for regular class or 37.74% for Special Risk, and 32.60% for Senior Management Service Class (SMSC). Medical Insurance The Port Authority offers two plan choices for all full-time employees, their legally married spouse and their dependents. Coverage begins the first of the month following their date of hire. Dental Insurance The Port Authority offers a dental plan for full time employees, their legally married spouse and children. Vision Insurance The Port Authority offers two (2) affordable plans options to select: Low and High Plan for full time employees, their legally married spouse and children. Employee Assistance Program The Port Authority provides this benefit at no cost to the employee. This is the availability of licensed professional counselors for personal issues with 100% confidentiality. Flexible Spending Account(s) There are two (2) types of FSA reimbursement accounts that allows contributions to be deducted from each paycheck before taxes to cover expense with pre-tax dollars. This lowers your taxable income. 1) Medical Expense Reimbursement – covers out-of-pocket expenses for medical, dental and/or vision expenses; 2) Dependent Care Reimbursement • covers daycare costs for dependent children under the age of 13 or elderly adult daycare. Life /AD & D Insurance The Port Authority provides this benefit at no cost to the employee. Employees are insured at an amount equal to the annual salary rounded to the next higher thousand dollars. The AD&D insurance provides additional coverage in the event the employee should lose their limb(s), eyesight or die. Additional Life Insurance The Port Authority provides the employee with an option to purchase additional life insurance coverage for him/herself, their spouse and their child(ren). Short Term Disability The Port Authority provides the employee with short term disability coverage for him/herself at no cost to the employee. Benefits are paid to 60% of salary up to nine (9) weeks. Long Term Disability The Port Authority provides this benefit at no cost to the employee. Benefits are paid up to 60% of the employee's salary after being disabled for 60 consecutive days. Direct Deposit The employee's payroll check is directly deposited into the bank of their choice. Other Programs 457 Deferred compensation programs Education reimbursement On-site gym • RSW Paid Time Off & Holidays The Port Authority offers a generous amount of paid time off in addition to 11 paid holidays, and 1 personal day 01 This position is located onsite at Page Field, 5200 Captain Channing Page Drive, Fort Myers, not at SWFL International Airport (RSW). Do you understand? Yes No 02 This position requires availability for various shifts, including days, evenings, weekends and holidays, between the hours of 6 a.m. and 10 p.m. Weekend work is a mandatory part of this role. Are you able to fulfill this requirement? Yes No 03 The most important skill required for this position is the ability to multi-task at a moment’s notice. Please briefly provide examples of how you have had to multitask in prior job positions. 04 What attracted you to this position and why do you want to work for the Lee County Port Authority? 05 This is a customer service-oriented position. Please provide examples of your customer service experience and your skills to handle customers in a high-paced environment. 06 How would you describe someone with a service personality or a desire to serve others? 07 What motivates you to work hard and be productive? Required Question