Bilingual Healthcare Call Center Representative

Role: Patient Services Phone Coordinator Serve as the primary point of contact for patients by phone, delivering responsive support in English and Spanish . Key Duties Answer, route, and manage incoming calls Schedule appointments and provide general patient assistance Verify insurance information and support relevant administrative needs Maintain accurate patient records and documentation Communicate and direct patient messages to appropriate care team members Qualifications & Skills Fluency in English and Spanish Strong phone etiquette and customer service skills Accuracy and attention to detail for patient information handling Ability to route requests and coordinate with care teams effectively Comfort with basic administrative and documentation tasks