Senior Salesforce Administrator

About Us: Wettermark Keith is a rapidly growing national personal injury firm. We pride ourselves on our integrity, professionalism, and commitment to excellence. At Wettermark Keith, we understand that our work extends far beyond the courtroom. We engage with people during some of the most challenging times of their lives – moments filled with uncertainty, fear, and stress. Our clients come to us in the aftermath of tragic accidents, seeking not just legal representation, but a beacon of hope for their future. Purpose: Wettermark Keith is seeking a highly organized and technically skilled Senior Salesforce Administrator to support and optimize our Salesforce platform while serving as the primary liaison between business stakeholders and the technology team.  This role is critical to ensuring the day-to-day success of firm operations by maintaining system health, driving enhancements, managing project requests/execution, and coordinating releases with Product Management. The ideal candidate will combine strong Salesforce administrative expertise with project management discipline and a proactive, solutions-oriented mindset.  This is a full-time role and may be remote. Candidates near our Birmingham, Alabama, or Nashville, Tennessee, office are strongly preferred. Compensation for the role includes a competitive base salary commensurate with experience, a discretionary year-end bonus, and benefits.  Key Responsibilities: Salesforce Administration & Support  Manage daily Salesforce operations, ensuring system reliability and performance   Create, maintain, and optimize reports and dashboards for business stakeholders   Troubleshoot bugs, user issues, and system errors; escalate when appropriate   Administer users, profiles, permission sets, and permission set groups   Monitor data quality and implement data governance best practices   Project Management & Intake  Serve as the primary intake point for new business requests and enhancements   Gather, document, and refine business requirements into actionable solutions   Prioritize backlog in alignment with firm leadership and operational needs   Coordinate with Salesforce developers, admins, and cross-functional teams   Track project progress, timelines, and deliverables using project management tools   Workflow & Process Development  Design and implement workflow enhancements using Flows and declarative tools   Continuously identify opportunities to improve efficiency and automation   Partner with business units to streamline processes and reduce manual work   Documentation & Communication  Document business processes, system configurations, and workflow logic   Maintain clear and organized documentation for both technical and non-technical audiences   Provide regular status updates to stakeholders and leadership   Required Qualifications: 3+ years of Salesforce Administration experience Strong understanding of:  Salesforce data model and security model   Reports & dashboards   Flow Builder and automation tools   Experience working with managed packages (e.g., Litify or similar legal tech platforms)   Familiarity with Salesforce DevOps strategies, including:  Sandboxes and environment management   CI/CD tools (e.g., Gearset, Copado, Azure DevOps)   Experience managing projects or coordinating cross-functional initiatives   Strong analytical, troubleshooting, and problem-solving skills    Preferred Qualifications:  Salesforce Advanced Administrator Certification Familiar with Agile or Scrum methodologies   Exposure to integrations (CTI, document management, or e-signature platforms)   Experience supporting the following products: Litify, Eve Legal AI, SMS Magic, Case Status  Key Competencies: Strong communication and stakeholder management skills   Ability to translate business needs into technical solutions   High attention to detail and organizational skills   Self-starter with the ability to manage multiple priorities   Collaborative mindset with a focus on continuous improvement   What Success Looks Like: Salesforce runs smoothly with minimal disruption to daily operations   Business stakeholders receive timely, accurate reporting and insights   Project requests are clearly defined, prioritized, and delivered efficiently   Workflows are continuously improved to drive operational efficiency   Documentation is clear, accessible, and up-to-date