[İş Radarı](https://jobradar.live/) / [Jobs](https://jobradar.live/ilanlar) / Global Account Manager

Active
On-site
Türkiye
Posted · 23.08.2026
LinkedIn Jobs Türkiye

# Global Account Manager

Confidential Company

Key Responsibilities Own the end-to-end global relationship with assigned strategic clients, acting as the primary point of contact across countries/regions/service lines. Develop and execute the global account strategy , aligned with the client’s business priorities and the company’s growth objectives. Build strong relationships with senior client stakeholders and executive sponsors , positioning the organization as a strategic CX partner rather than solely a service provider. Drive revenue growth and account expansion by identifying upselling, cross-selling, new geography, and new service opportunities. Own the account’s commercial performance , including revenue, profitability, pricing, contract commitments, forecasts, and overall account health. Establish effective global governance , ensuring alignment and consistency across regional and local operations. Partner with Operations leadership to ensure delivery against SLAs, KPIs, contractual commitments, and client expectations , while maintaining clear accountability between account and operational ownership. Lead Executive Business Reviews / Quarterly Business Reviews , translating operational performance into strategic business insights and recommendations. Develop a deep understanding of the client’s business model, customer strategy, competitive environment, and transformation agenda . Identify opportunities to introduce digital CX, AI, automation, analytics, omnichannel solutions, and process transformation that create measurable client value. Coordinate cross-functional teams including Operations, Solutions, Finance, Legal, Technology, WFM, Transformation, and Business Development to deliver against the global account strategy. Proactively manage commercial and relationship risks , escalations, contract renewals, and client retention. Ensure best practices and innovations are shared across countries and programs to create a consistent global client experience . Maintain an accurate account pipeline and develop multi-year growth and retention plans for strategic accounts. Candidate Profile / Expectations The ideal candidate should bring significant experience in strategic/global account management, client partnership, or commercial leadership , preferably within the CX, BPO, contact center, technology-enabled services, or outsourcing industry . Experience in sales and account management. They should have a proven track record of managing large, complex, multi-country accounts and building relationships with senior and C-level client stakeholders. Strong commercial and financial acumen is essential, including experience with revenue growth, profitability, pricing, forecasting, contract negotiations, and account P&L. The role requires the ability to operate effectively in a matrix and multicultural organization , influencing regional and operational teams without necessarily having direct authority over them. Experience with CX transformation, AI, automation, analytics, digital channels, and emerging customer-service technologies would be highly valuable. Advanced level English and German language are required. A bachelor's degree is required. Residency in Türkiye.

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