Program Support Assistant

The position is at the full performance level located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), at the Southern Arizona VA Health Care System in the Physical Medicine and Rehabilitation Service (PM&RS) under the Office of the Chief (PM&R). The primary purpose of the position is to serve as the program support assistant under the direction of the Service Chief. The incumbent provides comprehensive administrative and technical support for daily PM&RS operations and independently identifies and resolves administrative issues. Major duties include, but are not limited to: • Monitoring Joint Commission requirements, supporting quality improvement activities, and updating Standard Operating Procedures (SOPs) for Quality & Safety review. • Collecting, compiling, and tracking administrative data critical to PM&RS operations. • Managing multiple complex national databases by entering and extracting information. (e.g., BRS 5.0, VSSC Amputee Clinic, Rehab Dashboard, VACO Polytrauma Tracker). • Analyzing data related to demographics, productivity, telehealth, access, length of stay, billing, staffing, and budget trends. • Creating spreadsheets and pivot tables for detailed analysis beyond what national databases provide. • Optimizing Veterans Equitable Resource Allocation (VERA) funding by ensuring reports are available and confirming compliance with billing and coding requirements for proper reimbursement. • Developing and maintaining data protocols, spreadsheets, and tracking systems for local use and VISN review. • Preparing and presenting bi-weekly, monthly, and quarterly reports, and producing annual comprehensive outcome reports for distribution to internal (PM&R department, Quality department, Local facility) and external stakeholders (VISN). • Monitoring policies and implementing operational updates as needed. • Reviewing referrals, medical record collection, and follow-up tracking for specialty programs serving approximately 1,600 Veterans. • Supporting PM&RS administrative operations such as timekeeping, supply management, work order tracking, and record review. • Serving as a Government Purchase Card holder and meeting reconciliation requirements per VA Handbook 1730.1. • Reviewing appointments and clinics across more than 12 rehabilitation disciplines. 1. Amputation 2. Kinesiotherapy 3. Occupational Therapy 4. Speech Language Pathology 5. Physical Therapy 6. Recreation Therapy 7. Prosthetics 8. Vision Therapy 9. Creative Arts/Music Therapy 10. Driver's Rehab 11. Polytrauma 12. Vestibular Therapy 13. Women's Health Physical Therapy • Coordinating PM&RS staff and Veteran travel and transportation. • Completing other administrative duties as assigned. Work Schedule: Monday • Friday 7:30 a.m. to 4:00 p.m. work schedule, but work schedule may be adjusted to meet the needs of the service. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD150060 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/02/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Maintaining confidentiality of information in accordance with the Privacy Act; Provides quality control checks on data; managing due outs, priorities and meets deadlines; using software applications for collection, formatting, basic analysis and compilation data, file maintenance and data retrieval; and general office supply and equipment support services. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. There is no educational substitution at this grade level.