[Job Radar](https://jobradar.live/) / [Jobs](https://jobradar.live/ilanlar) / Customer Care Agent Active On-site Las Vegas, NV Posted · 02.10.2026 LinkedIn Jobs US # Customer Care Agent The Happy Camper Role Overview The Happy Camper is seeking an efficient, customer-focused, and self-motivated Care Agent to join our team. In this role, you will deliver exceptional service by owning end-to-end interactions with campers, including phone calls and ticket management. You will navigate high-stress customer situations such as roadside emergencies, lockouts, and accident reports using standardized playbooks and internal documentation while maintaining operational excellence and efficiency. Key Responsibilities End-to-End Inquiry Management: Handle inbound phone calls (routed via NextivaOne/IVR) and support tickets (submitted through company apps) for roadside assistance, lockout situations, and accident reports. Operational Readiness & Status Management: Maintain shift reliability, phone availability (using "Available", "Away", and "Offline" statuses appropriately), and ensure high audio/system connectivity integrity throughout scheduled shifts. Protocol & Playbook Adherence: Strictly follow standardized call and ticket handling playbooks, escalation workflows, and customer interaction standards. High-Stress Support & De-escalation: Empathize with campers during stressful events, gather key details gently and accurately, prioritize camper safety, and remain neutral without implying fault or background internal system mechanics. Warm Transfers & Escalations: Execute proper warm transfers in Slack and via NextivaOne for leadership escalations involving camper safety, emotional distress, accidents, or out-of-scope issues. Team Collaboration & Continuous Learning: Participate in daily touchbases, share process improvement insights, and contribute to standard operating procedures (SOPs) and team educational resources. Operational Independence: Achieve full operational independence and maintain high-quality resolution outcomes within 90 days of onboarding. Learn and efficiently use WheelOS for ticket management and escalations. Requirements & Qualifications Customer Service Experience: Prior experience in customer care, call center operations, or client success (experience with RV, automotive, or roadside assistance is a plus). Strong Communication Skills: Clear, professional, and empathetic verbal and written communication skills. High Autonomy & Problem-Solving: Ability to work independently with minimal micromanagement, focusing on swift, high-quality results and system efficiency. Technical Proficiency: Ability to navigate multiple platforms simultaneously (e.g., NextivaOne, Slack, internal SOP manuals, and approved AI tools/ChatGPT for quick lookup during calls). Shift Reliability & Environment: A quiet, dedicated home office space with stable internet and reliable hardware to maintain seamless phone and ticket operations.  Professional Standards & Guidelines Maintain a customer-first brand representation under "The Happy Camper" brand umbrella. Focus on problem-resolution using neutral language; avoid re-directing blame or citing internal/third-party operational complexities. Actively utilize company documentation and knowledge assets during live interactions to ensure fast and accurate solutions. Why Join Us? A great team environment where everyone takes pride is delivering well engineered, quality products and strives to help each other succeed. Many of us are gamers and comic book nerds This job was verified from LinkedIn Jobs US. 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