Call Center Representative

Department: Customer Service Reports to: Customer Service Manager Job Category: Administrative Employee Type: Full time, Non-exempt Rate of Pay: $24.03/hour Location: 1617 Wilcox Blvd. Chattanooga, TN 37406 Revision Date: October 7th, 2026 Summary The Call Center Representative plays a key role in delivering outstanding customer service to CARTA riders by managing incoming calls, scheduling reservations, assisting with trip details, and handling general inquiries. This position serves both the general public and the ADA community, ensuring accessible, efficient, and courteous service in a high-volume call center environment. Essential Duties And Responsibilities Other duties may be assigned that are in keeping with the goals and objectives of CARTA. Answer incoming calls, determine the intent of the caller and make the appropriate connection Dispatch CARTA’s demand response service Operate a personal computer along with Microsoft Office software daily Deal diplomatically with the public under stressful conditions Greet visitors and provide accurate information in a friendly and cheerful manner Multi-task with attention to detail Schedule CARTA’s demand response and paratransit (Care-A-Van) services Qualifications A minimum 5 years of professional customer service experience and some college and/or university experience; Associate degree is preferred. Experience in call center operations, transportation services, or ADA-related roles is preferred Must have a strong knowledge of the Chattanooga and Hamilton County areas Must have a clear telephone voice, with excellent organization and communication skills Must be able to work evenings and weekends Must be a motivated, self-starter who requires minimal supervision Work Environment Office-based call center environment. Requires extended periods of sitting, computer, and phone use. Must maintain professional appearance and conduct CARTA is an equal opportunity employer. We embrace diversity and are dedicated to fostering an inclusive environment for all employees.