Client Happiness Specialist

Salary: $50-60K Hours: Monday-Friday 8am-5pm EST Location: Marcy, NY At Standard Heating, Cooling & Insulating, we believe exceptional customer service starts with people who genuinely care. We're looking for a friendly, organized, and motivated Client Happiness Specialist to join our team! As a Client Happiness Specialist, you'll play an important role in creating a positive experience for our customers. From answering questions and coordinating service appointments to following up on customer needs, you'll help ensure every interaction reflects the level of care and professionalism that sets Standard apart. We're looking for someone who enjoys helping others, takes initiative, and thrives in a fast-paced, team-oriented environment. What you'll do: Serve as a primary point of contact for customers, responding to incoming calls, messages, and inquiries. Manage customer communications through Podium, ensuring timely responses and consistent follow-up. Assist customers with questions about our services, appointments, and scheduling. Schedule service appointments and coordinate with our dispatch and service teams. Accurately document customer interactions and appointments using Housecall Pro. Proactively follow up on outstanding customer requests to ensure their needs are addressed. Handle customer concerns with empathy, professionalism, and a solutions-focused mindset. Complete daily post office runs, including preparing outgoing mail and distributing incoming correspondence. Maintain an organized workflow while balancing multiple responsibilities throughout the day. Collaborate with team members across departments to deliver an exceptional customer experience. What we're looking for: Strong communication and interpersonal skills, with a friendly and professional approach. Excellent organizational skills and attention to detail. Ability to multitask, prioritize responsibilities, and manage time effectively. A proactive mindset and willingness to take ownership of daily tasks. Strong problem-solving skills and a commitment to customer satisfaction. Comfort using computers, customer communication platforms, and scheduling software. Ability to work independently while contributing to a collaborative team environment. Previous customer service, administrative, or scheduling experience is preferred. Experience with Podium or Housecall Pro is a plus, but not required. What makes a great fit? Our ideal candidate is someone who doesn't just answer the phone or respond to a message. They genuinely enjoy helping people and take pride in making sure customers feel heard, supported, and taken care of. You're someone who stays organized, follows through on commitments, and recognizes what needs to be done without waiting to be asked. Most importantly, you bring a positive attitude and understand that even the smallest interactions can make a big difference in someone's day. Why join Standard? At Standard, we're proud of the team we've built and the relationships we've established with the communities we serve. We believe in doing right by our customers, supporting one another, and creating a workplace where people feel valued. When you join Team Standard, you become part of a company that takes pride in its people, its work, and the experience we deliver every day. Ready to make a difference? If you're passionate about helping people and want to be part of a team that puts customers first, we'd love to hear from you! Benefits: 401(k) Dental insurance Vision insurance Health insurance Flexible schedule Life insurance Paid time off Parental leave Retirement plan