Sr. Digital Product Manager, Purchase Experience

Company Summary Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!Primary Function:Based in Chicago and reporting to the Director of Product Management, the Senior Product Manager, Purchase Experience will own the product strategy, roadmap, and outcomes for the experiences and capabilities that enable customers to prepare for, complete, and confidently confirm their purchases. This role spans critical areas of the purchase journey, including cart, checkout, payments, fraud, quoting, order creation, and order confirmation. The Senior Product Manager will identify opportunities to make purchasing easier and more flexible while balancing customer needs, conversion performance, payment and fraud risk, operational complexity, technical health, scalability, and reliability. In this role, you will develop a deep understanding of Zoro’s customer purchasing behavior, including the needs of business customers with more complex buying processes. Working closely with UX Design, Research, Engineering, Architecture, Analytics, Finance, Customer Service, and other teams, this role will identify the highest-value problems to solve, establish product direction, align stakeholders, and drive measurable customer and business outcomes. Your contributions will directly influence the company’s ability to improve conversion, expand how customers can purchase, support more complex buying journeys, strengthen buyer confidence, and scale reliable commerce experiences. Duties & Responsibilities: Own the Purchase Experience: Define the product vision, strategy, multi-quarter roadmap, and measurable outcomes for the customer purchase journey, spanning cart, checkout, quotes, payments, fraud, order creation, and order confirmation. Evolve the Purchasing Platform: Lead the continued evolution of cart and checkout while expanding capabilities that make purchasing easier and more flexible for business customers, including quote-to-order experiences and new ways to pay. Balance customer experience and conversion opportunities with scalability, reliability, performance, and long-term technical health. Lead Payments and Fraud Product Strategy: Own product direction and customer experience for payment and fraud capabilities. Partner with Finance, Security, Legal, Compliance, and other teams on policies and operational requirements while improving approval rates, reducing unnecessary friction, and supporting effective fraud controls. Drive Strategy Through Customer and Business Insight: Develop a deep understanding of customer purchasing behavior, business buying workflows, transaction flows, operational needs, and market opportunities. Use funnel, payment, fraud, experimentation, financial, customer service, and operational data to identify opportunities, prioritize investments, and measure outcomes. Lead Discovery and Delivery: Partner with Research, Design, Engineering, Analytics, and business partners to frame complex customer, business, and technical problems, evaluate solutions, and translate product direction into clear priorities and actionable delivery plans. Navigate a Complex Commerce Ecosystem: Partner with Engineering, Architecture, platform teams, and adjacent product teams to understand APIs, data flows, integrations, failure modes, and technical tradeoffs. Proactively manage dependencies across commerce, payment, fraud, quote, order management, fulfillment, and related systems. Drive Cross-Functional Alignment: Align stakeholders across Product, Engineering, Design, Research, Analytics, Finance, Operations, Customer Service, Reseller Management, and other teams around priorities, ownership, dependencies, and tradeoffs. Communicate and Influence: Clearly communicate product strategy, investment rationale, roadmap priorities, risks, decisions, and measurable results to cross-functional partners and senior leadership, while contributing to stronger product discovery, planning, and data-informed decision-making across the organization. Qualifications (Must-Haves): 5–7 years of product management experience in ecommerce, digital commerce, payments, transactional products, or related customer-facing digital experiences. Proven experience owning a complex product domain with responsibility for product strategy, multi-quarter roadmap development, prioritization, execution, and measurable business outcomes. Experience building or optimizing digital purchasing experiences, with exposure to areas such as cart, checkout, payments, quoting, ordering, or other transactional capabilities. Demonstrated ability to understand complex customer purchasing journeys and translate customer and business needs into scalable product capabilities. Strong understanding of APIs, integrations, data flows, and dependencies across complex digital platforms. Demonstrated ability to partner with Engineering and Architecture to evaluate technical tradeoffs, platform health, scalability, reliability, performance, and system constraints. Strong analytical skills and experience using customer behavior, funnel performance, experimentation, operational metrics, and business performance to inform product decisions. Proven ability to influence stakeholders across multiple functions, resolve competing priorities, and create alignment around product strategy and investment decisions. Strong written and verbal communication skills, including the ability to communicate product strategy, tradeoffs, risks, and results to senior leaders. Preferred Qualifications: Experience with B2B ecommerce or complex business purchasing journeys. Experience with quoting, or quote-to-order experiences. Experience introducing or integrating new payment methods within an ecommerce environment. Experience with payment authorization, payment processing, fraud detection, fraud prevention, or risk-management platforms. Experience modernizing or refactoring cart, checkout, transaction, or other foundational ecommerce platforms. Familiarity with order-management systems and downstream order, fulfillment, financial, and customer-service processes. Experience with experimentation, funnel optimization, and conversion-rate improvement. Total Rewards Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive. In addition to competitive compensation, Zoro offers comprehensive benefits and perks including: Medical, dental, vision, and life insurance plans with coverage starting on day one of employment Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program 6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing At least 18 paid time off days annually for full-time employees and 6 company holidays per year 6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools Charitable Gift Program • match gift to an eligible educational, cultural, community health, and human service organizations Employee discounts and admission to various civic and cultural institutions around Chicago Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views For additional information and details regarding our benefits and our parent company, W. W. Grainger, please click on the link here. The pay range provided is not a guarantee of compensation. The range listed reflects the expected base pay for this position at the time of posting, based on the role's job grade. Actual compensation may vary depending on factors such as location, relevant experience and individual qualifications.Illinois$127,100—$211,900 USDOur Culture Zoro was founded in 2011 with a simple idea: make it easy for businesses to get the tools, parts, and supplies they need to keep things running. We've grown by staying curious, moving quickly, and solving everyday challenges in smart, practical ways. Backed by W.W. Grainger and inspired by our endless assortment business model, we’re on a clear path toward our next big milestone: $2 billion in revenue—and beyond. At Zoro, we don’t just follow a playbook—we help build it. You’ll get to work on real problems with a supportive team that shares ideas freely, learns from each other, and celebrates wins together. Our culture is grounded in values that guide how we show up every day: Winning & Learning Together, Being Customer Obsessed, Being Transparent, and Taking Ownership. We don’t have all the answers, but we’re always asking good questions. Zoro’s culture has been recognized by Fortune, Best Places to Work, and Built In Chicago—but the recognition we care about most comes from our team members, who make this place what it is. We also know that flexibility matters. Our hybrid work model gives you space to focus and the flexibility to live your life — asking team members to be onsite at least two days a week. Our Chicago HQ (right above Ogilvie Transportation Center in the Accenture Tower) is always open and ready for connection, collaboration, or just a good cup of coffee. At Zoro, we’re growing fast toward big aspirations — and we’re continuously excited about the new challenges we get to solve together.   We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status, or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are also committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview, or hiring process, please advise us so that we can provide appropriate assistance.