Customer Service Assistant

🎉 Customer Service Assistant (Onsite) — Houston, Texas Are you detail-oriented , customer-service driven , and super adaptable? Do you enjoy multitasking , problem-solving , and thinking critically (without breaking a sweat)? U.S. Legal Support is looking for a Customer Service Assistant who’s a proactive problem solver, an active listener, and an excellent communicator. If you bring a positive attitude and a passion for helping others, come join our legal services team onsite in Houston, Texas! 📍 Location: Houston, TX (Onsite) 🕒 Schedule: Monday – Friday | 8:00 AM – 5:00 PM 🌟 What You’ll Do (Your Daily “Get-It-Done” List) Customer Service Assistant Job Functions Support Customer Service Representative (CSR) with client communications to help obtain records Follow up with clients on needed actions (e.g., fee approvals, authorizations, no record notifications) Manage incoming invoices and correspondence Handle calls and emails from agents or field contacts Research incomplete or missing contact information for facilities Make expediting calls for urgent requests, client follow-ups, and problem records Monitor and respond to CSR emails and voicemails Troubleshoot and research missing records and escalate as needed 💳 Custodian Invoicing (Accuracy = Your Superpower) Confirm invoice amounts align with record request limits Process payments via check or credit card Log credit card payments and verify check clearances Provide payment documentation for internal or client use ✉️ Custodian Correspondence (Stay Organized, Stay Ahead) Research purpose of correspondence Coordinate directly with facilities or track items for internal CSR review 🎁 Perks & Benefits (Yes, Pets Count 🐾) We provide our Customer Service Assistants with family- and pet-friendly benefits , including Medical, Dental, Vision, Paid Parental Leave, LifeLock , fun team-building activities, and much more! ✅ Requirements (Nice & Simple) To qualify, all you need is: High school diploma At least 2 years of customer service experience Ability to communicate effectively by phone and email Legal or administrative experience is a plus! 🚀 Apply Today! Discover why we recently earned the Happiest Employees Award two years in a row: 👉 https://www.comparably.com/companies/u-s-legal-support