Lead Program Support Assistant

This position is located at the Clement J Zablocki VAMC in Milwaukee, WI, in Non VA Care. The primary purpose of this position is to coordinate and manage the provision of medical testing, treatment and/or procedures to both internal and external patients referred for diagnostic services and/or treatment that are not available from VA sources and is attainable from a private institution at VA expense through VACCN. This position is located at the Clement J Zablocki VAMC in Milwaukee, WI, in Non-VA Care. The primary purpose of this position is to coordinate and manage the provision of medical testing, treatment and/or procedures to both internal and external patients referred for diagnostic services and/or treatment that are not available from VA sources and are attainable from a private institution at VA expense through VACCN. On a regular and recurring basis, lead duties in this position consist of the following: LEADER MAJOR DUTIES: Distributes and balances the workload among employees in accordance with established workflow or job specialization, assure timely accomplishment of the assigned workload, and assure that each employee has enough work to keep busy Keeps in touch with the status and progress of work, and makes day- to- day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise, such as backlogs which cannot be disposed of promptly; Estimates and reports on expected time of completion of work, and maintain records of work accomplishments and time expended and prepare production reports as requested; Instruct employees in specific tasks and job techniques and make available written instructions, reference materials and supplies; Maintains current knowledge and answer questions of other employees on procedures, policies, directives, etc. and obtains needed information or decisions from supervisor on problems that come up Checks on work in progress or spot checks work not requiring review and reviews completed work to see that supervisor's instruction on work sequence, procedures, methods and deadlines have been met; Amends or rejects work not meeting established standards, refers to supervisor questions or matters not covered by standards and problems in meeting performance standards; Instruct employees in specific tasks and job techniques and make available written instructions, reference materials and supplies; Approves leave for a few hours or for emergencies; Resolves simple, informal complaints of employees and refers others to supervisors; Reports to supervisor on performance, progress and training needs of employees, and on behavior problems; and provides information to supervisor as requested concerning promotions, reassignment, recognition of outstanding performance, and personnel needs. Coordinator for scheduling of the Non-VA Care procedure in the Medical Center and all Community Based Outpatient Clinics (CBOC's) for urgent and non- urgent requests. Keeps abreast of changes in laws and regulations, which affect veterans' and/or eligible dependents of medical benefit entitlement, as appropriate. Inform supervisor of problems which occur due to changes in eligibility for medical benefits and recommend changes in local operating procedures to minimize these problems. Pre-registers patients at private institutions for continuity of care and to provide patient demographics and any reactive medical documentation to include x-rays, MRI/PET results, LABS, Notes or Medication information. Work Schedule: 7:30am-4:00pm Compressed/Flexible: Not Available Telework: This position is not authorized for telework. Virtual: This is not a virtual position. Position Description/PD#: Lead Program Support Assistant/PD18215A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/29/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-6) that equipped you with the particular knowledge, skills and abilities (KSA's) to perform successfully the duties of the position, and that is typically in or related to the position to be filled? Specialized experience includes knowledge of all VA rules, regulations, guidelines, policies, procedures and other administrative laws governing the provision of VA Medical Benefits to make proper determinations and provide accurate response to requests for VA medical services and/or treatment. Communicating and interpersonal relations, including the ability to appropriately and courteously relate to internal and external customers. Knowledge of and competence in CPRS, HSRM, EPS, EHR, Vettext, MyHealtheVet. Maintenance of confidentiality of patient/ employee information, electronic and print. Work and function in the medical center in a safe manner, including infection control and the correct operation of equipment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.