Customer Service Specialist

Our client, a leading financial services company, is looking to hire a Customer Service Specialist in Green Bay, WI . Pay Rate Range: $18–20/hour Schedule: Regular Schedule: 10:00 AM–7:00 PM, Monday–Friday Some positions: 12:00 PM–9:00 PM, Monday–Friday + $1/hour shift differential Saturday: Typically every other Saturday, 8:00 AM–5:00 PM, with a weekday flex day off Training: First 4 weeks, 9:00 AM–6:00 PM, Monday–Friday; no Saturdays Location: Onsite Responsibilities: Provide professional and empathetic customer service through a high volume of inbound calls, averaging approximately 50–60 calls per day Assist customers with questions and requests while maintaining a positive and professional attitude Navigate multiple computer systems and applications to research information and resolve customer needs Accurately document customer interactions and information in applicable systems Follow established procedures, schedules, and service guidelines Demonstrate ownership and accountability when addressing customer concerns Learn and effectively use multiple computer systems and tools Maintain consistent attendance and punctuality, particularly throughout the training period Adapt to a fast-paced, structured corporate environment Requirements: High school diploma or equivalent Previous customer service experience in retail, food service, hospitality, call center, or other customer-facing environments Strong verbal and written communication skills Excellent customer service skills with a professional, positive, and empathetic approach Comfortable learning and navigating multiple computer systems and technology Ability to learn new systems and processes quickly Ability to work effectively in a fast-paced and structured environment Strong attendance, reliability, and accountability Ability to work the required schedule, including occasional Saturdays Comfortable working onsite in a professional corporate environment Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors. Equal Employment Opportunity Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Fair Chance Employment Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances. Accommodations We are committed to providing reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation to participate in the application or interview process, or to perform the essential functions of this role, please contact us. Only applicable for San Francisco Candidates: Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.