Customer Service Representative | Bel Air, MD

Skip to Main Content Log in Customer Service Representative | Bel Air, MD Show Map Location10 South Hays Street, Bel Air, MD, 21014, United States Base Pay$21.00 - $23.00 / Year Job CategoryCustomer Service Required DegreeHigh school Manage OthersNo Minimum Experience1 Year Contact information NameKelsey Adesanya Phone8009977604 x1136 Emailkadesanya@spartansurfaces.com Description At Spartan Surfaces, people come first: our customers, our partners, and the team that makes it all happen. We're a specialty flooring supplier serving the commercial market, working alongside architects, designers, contractors, and end users to get the right products where they need to be, when they need to be there. We've grown by doing things the right way, and that growth means real opportunity for people who want to learn and contribute. About The Role We're looking for a customer-focused, detail-oriented Customer Service Representative to join our team at our Bel Air headquarters. In this role, you'll be the go-to resource for customers reaching out by phone, email, and chat. You'll process orders, verify charges, resolve issues, and work closely with internal departments to make sure every order is accurate and delivered on time. This is a fast-paced role where communication, organization, and follow-through make a real difference for our customers and our team. You'll build your product knowledge through ongoing training sessions and work alongside a collaborative team that values service and accountability. No prior flooring experience is needed. We'll teach you the products and the process. What You'll Do Handle incoming customer inquiries by phone, email, and chat, providing accurate information and resolving issues promptly Accurately process customer orders and coordinate with internal departments to ensure timely fulfillment Verify tariff charges on orders and confirm accuracy with customers Address and resolve customer complaints, escalating complex issues to supervisors when necessary Stay informed about company products and services, and provide customers with detailed product information and recommendations Attend product training sessions (offered at 9:00 AM or 4:00 PM) and complete follow-up quizzes Work closely with team members and other departments to deliver a seamless customer experience Participate in weekly, bi-weekly, and monthly team huddles Consistently meet or exceed performance goals, including response time, resolution time, and customer satisfaction scores Requirements What You Need Strong verbal and written communication skills Strong problem-solving skills and the ability to think on your feet Ability to multitask and manage competing priorities in a fast-paced environment A customer-first mindset and a genuine passion for service High attention to detail and strong organizational skills A team player with a collaborative approach Ability to work onsite in Bel Air, MD, Monday through Friday, 8:00 AM to 5:00 PM Nice to Have Previous customer service experience, especially in a phone, email, or chat-based role Experience with order entry or an ERP system Working knowledge of Microsoft Outlook, Word, Excel, and Teams Experience working toward performance metrics such as response time or customer satisfaction scores Background in flooring, building materials, distribution, or a B2B environment Why This Role This is a chance to grow your customer service career with a company that's expanding and invests in its people. You'll get ongoing product training, build skills that carry across the business, and join a team that supports each other and takes pride in getting it right for the customer. Compensation: $21.00 - $23.00/hour Summary Why This Role This is a chance to get real training inside a growing company and show what you can do. You'll learn how orders move from purchase to delivery, build skills that transfer across Customer Service and Purchasing, and work with a team that values reliability and follow-through. Equal Opportunity Employer Spartan Surfaces is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, marital status, or any other characteristic protected by federal, state, or local law.